The days of judging a product solely on how well it works are quickly passing. Today’s watermark on the quality of a product can be summed up in two letters – UX. User Experience can be defined as the overall experience a person has while using a product such as a website or computer application, that relates specifically to how easy or pleasing it is to use.
The better the experience, the more likely the product is to attract users. According to CedarCrestone’s 2013 – 2014 HR Systems Survey, improving the user experience is an important way to improve user adoption. If a system provides an easy, modern, and engaging user experience, chances are more people will use it. On the other hand, if the system is difficult to navigate and frustrates the user, people will avoid using it.
For Payroll and HR professionals, the importance of User Experience can’t be overstated as more organizations are turning to Human Capital Management (HCM) solutions to help manage their workforces. One of the most significant advantages of using an HCM system is the ability to streamline common tasks and empower users to take control of key payroll and HR data. But to take advantage of these benefits, employees must be willing to use the technology.
An important factor in driving user adoption is being able to deliver a consumer-like experience. Consumer experiences are designed to be simple and engaging. Employees at work expect the same type of experience they would get outside of the workplace. In order to drive user adoption of any tool, the system should make completing work tasks or collaborating with colleagues as simple as making an online purchase or posting on social media.
According to Josh Bersin, “The rules for HR software are changing. Companies no longer buy HR software solely based on features: they look for the total employee and user experience. Vendors have to build deep skills in design, mobile, analytics, cloud, integration, and modern programming technologies.”
The most efficient HCM systems are built on the principal of understanding how users perform common functions. The systems are then able to reduce the amount of manual effort involved and do so in a stylish, user-friendly manner.
Understanding the importance of User Experience, Paylocity’s solutions are built with the end-user in mind. This helps to provide a more positive user experience by making the process of completing tasks more logical and intuitive. Paylocity has designed its user interface to provide a similar feel to many of the most popular consumer-based user experiences. Clean, simple, easy to navigate.
To learn more about Paylocity’s solution, click here.