4 Steps to Transforming Performance Management

January 26, 2018

Performance Management is evolving from annual reviews to continuous check-ins. These are the four ways to transform performance management with tech tools.

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Large employers are still making headlines for trading annual reviews for regular check-ins.

Your company may not be ready for such drastic changes, but chances are, your performance management strategy could use some updates.

Refreshing your approach and using the right technology can completely transform the way your performance management works.

“Fewer than half of 31,000 employees worldwide say that performance reviews have helped improve their performance,” writes Amanda Eisenberg for Employee Benefit News, “while 46 percent of employees think their performance was not accurately evaluated in their most recent review.”

Here are four ways to use technology to help:

1. Start with incremental changes

“There’s a lot of news around companies making fairly dramatic changes,” Eisenberg writes. “Only 10 percent of U.S. employers have eliminated performance ratings.”

Start by considering what performance metrics you want to measure and if any of your existing technology can track them.

2. Decide what technologies to add

As you implement changes, note the gaps between what you want to measure and your current tools. Let that information guide you, then implement the right technology. 

“The next step is integrating real-time feedback into employees’ workflow to ensure participation,” writes Sushman Biswas in HR Technologist. “Add on options like goal management, peer-to-peer feedback and employee polls can prove to be powerful tools for motivation and engagement.” 

3. Use the data

This is key: use data to share real-time performance feedback. Such a system will allow you to find and fix issues as they come up.

For example, an employee’s struggles with client retention can be flagged early, and managers can help the worker try new strategies.

“This kind of information adds credibility and substance to a manager’s input on how employees can boost their performance,” writes Andre Lavoie for Entrepreneur.

It also puts a positive spin on improving performance.  Moving “toward day-to-day performance feedback offers instant benefits and focuses on skills development rather than strictly ranking or criticizing a coworker,” Eisenberg writes.

4. Decide how to move forward

You may decide data will supplement yearly reviews. Or maybe, like Adobe and GE, you want to scrap the system and instead move to regular conversations about performance.

As you do, don’t forget training. “Managers need help when it comes to providing performance evaluations, especially as data makes its way into the workplace,” Lavoie writes. “Don’t expect every manager to know how to effectively communicate feedback just because he or she is tenured.”

Equip your managers about how to have tough discussions with employees. And, have a plan for how you’ll use the data.

“Set clear objectives; then create development programs consisting of formal training, coaching sessions, mentoring and other educational opportunities,” Lavoie writes “Break these actions into a timetable and help employees hit their mini-goals on time by tracking progress with performance metrics.”

Learn more about how Paylocity can transform your performance management process.

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