Top HR Metrics to Track During COVID-19

April 07, 2020

These are the key pieces of HR data that can help you best support your employees and business during this challenging time.

Blog Post

Adam McElhinney

Chief Data Science Officer and Vice President of Insights

Check out our recent PCTY Talks podcast episode with Adam and download the new ebook on this topic.

During these challenging times, it can be tough as an HR and payroll professional to keep a pulse on your organization, your people, and your priorities. Companies are feeling the impact of the Coronavirus Disease 2019 (COVID-19) public health emergency in a variety of ways, like limited (or entirely halted) operations, new legislation changing payroll and benefits administration, and employees struggling to take care of themselves and their loved ones.

We’re bombarded daily with various stats on the impact of the coronavirus, from the rising number of confirmed cases to the growing impact on families and the economy. But on a smaller scale, maintaining accurate statistics on employee data is critical in keeping your employees informed, productive, and— most importantly—healthy. As you try to identify a way forward in today’s new reality, some simple metrics can help you can assess your organization’s health and determine your HR priorities.

If you’re a Paylocity client, check out our Micro Kit for tips on how to use the new Emergency Setup Dashboard within Data & Analytics to get the employee data you need.

Know What You're Working With

1. Percentage of your workforce in each exposure risk level for COVID-19

Using OSHA’s Guidance on Preparing Workplaces for COVID-19, identify how many of your workforce fall into each of the four risk exposure levels: very high, high, medium, and lower risk. Once you understand the level of exposure risk to your workforce, you can better determine appropriate control measures and next steps.

2. Number of locations you operate and the number of employees per location

It may seem like this is a given, but it’s important to confirm the information you have is accurate, especially if you’re operating in states where shelter in place orders have not yet been declared. This way you can ensure you’ve accounted for everyone, varying state-specific legislation, and where action may be required.

3. Percentage of employees who have paid sick leave

Finding out the percentage of your employees who could potentially become unavailable by taking a paid leave helps you anticipate the potential limit to your workforce and an increase in requests and administrative tasks. The Families First Coronavirus Response Act (FFCRA) includes extended paid leave for workers who are ill or need to care for a family member who has fallen ill with the coronavirus, but these benefits do not apply to all employees or all businesses.

4. Number of critical roles with no business continuity plan

If your business has a general continuity plan, you may already be ahead of the game, considering 51% of companies around the world “have no plans or protocols in place to combat a global emergency, such as coronavirus (COVID-19).” But it’s also important to get even more detailed to understand which mission-critical roles have no specific continuity plans. Identifying your gaps will help you to know where to focus on developing plans.

5. Percentage of employees with direct deposit

With the National Institutes of Health warning that the coronavirus remains detectable on some surfaces for days (2 to 3 days on plastic and stainless steels, 24 hours on cardboard), businesses (especially those offering delivery services) are looking to electronic payments as a means to slow the spread. Normally, handing out paper checks on Friday afternoons might be feasible, but during a pandemic, direct deposit is king. The Federal Reserve Bank of St. Louis estimates the outbreak could cost 47 million jobs next quarter, which means people will be relying on stability where they can get it more than ever. Ensuring they have reliable, fast access to their pay, including reimbursements, is one the most critical ways you can support them now.

Fill In the Gaps

6. Percentage of employees that are missing an email contact

However your company has communicated with employees before, you’ll want to make sure you have a variety of ways you can get in touch with them now to share accurate, timely, and important information. Effective, consistent communication is especially important during times like these. There are a lot of details, processes, and regulations to remember right now, so make sure your employees have an email contact listed in their record so you can get all the information they need into their hands wherever they are.

7. Percentage of employees that are missing a mobile contact number

During an emergency, communicating with your employees rapidly is extremely important. Normal corporate email channels may be too slow. And with employees working from home, they may not have access to their normal work landlines. By ensuring you have mobile contact info for all employees, you’ll be able to contact them more promptly with time-critical updates.

8. Percentage of employees that are missing an emergency contact

In the event an employee can’t be reached, it’s important you still have some way to get in touch with them. Especially if someone becomes sick, you’ll want to have a way to get updates on their health, particularly if they are hospitalized and/or confirmed to have the coronavirus, you may need to take steps to make sure other employees have not been or become exposed.

9. Percentage of employees using your mobile app

If you use a communication tool that is mobile friendly and enables you to send push notifications, this is yet another way you can ensure employees get the information they need when they need it. Cover all your bases, especially when notifications may be the most effective way to communicate. Mobile-friendly solutions also help your employees to stay connected to each other when they’re not able to interact face-to-face.

Surviving to Thriving

The world in a coronavirus pandemic is tough, but we must all remember that it’s temporary. With that in mind, it might just be the right time to start looking at the numbers to help you make the greatest impact on your people. Knowing exactly where to look and what to focus can help you start acting today and supporting your people just where they need it most.

We’re in this together. Check out our COVID-19 Resources page for legislative updates, helpful guides and templates, and Micro Kits that offer tips on using the Paylocity suite to support your employees and business. Stay up to date by following us on LinkedInFacebookTwitter, and Instagram.

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