Senior Director Implementation Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. 

The Senior Director Implementation Ops leads Implementation functional areas and provide strategic focus to the client implementation experience. The Senior Director ensures that client perspectives are understood and addressed by implementation leaders, resulting in improved delivery of products and services. 

The Senior Director is responsible for driving the Implementation strategy and its execution. They are also accountable for team performance, on time implementations, and customer satisfaction. 

They can create scalability, implement process improvement and change strategies, identify expansion opportunities, and drive client satisfaction. 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Primary Responsibilities:

• Achieve high quality of service across the department, meeting agreed upon deliverables and ensuring key operational performance metrics are met. 
• Accountable for fostering and promoting a strategic and effective partnership between Implementation and the Sales function.
• Set the vision and culture for continuous process and quality improvement.
• Lead, coach, motivate and develop management staff. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
• Develop, evaluate, and implement strategies to improve both our employees and the client experience.
• Develop strong business relationships throughout the organization. 
• Work with Implementation directors and other centers to maintain consistent implementation model designs and processes and to drive change and improvement agendas across the Implementation function.
• May handle implementation delivery escalations that require senior management intervention to remedy any service failures. 
• Determine organizational structure and development needs for their region. Create workforce forecasting and plans to ensure staffing for the Implementation function as well as the appropriate training plan and career – path development for our evolving business needs.
• Partner with implementation leaders and L&D to develop appropriate training that will directly improve the employee and client experience.
• Prepare and report on annual budget (headcount plan, productivity goals and capital expenditures). Manage expenses to the established budget/plan.

Education and Experience:

• Undergraduate degree is required, Masters degree is preferred.
• Minimum 10-15 years senior leadership experience (ideally in a payroll service bureau environment).
• Proven experience leading through significant growth.
• Experience driving cross-functional process improvement initiatives.
• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required.
• Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously.
• Strong and proven ability to develop, coach and mentor team members.
• Strong collaborative, negotiating, influencing, leadership and decision-making skills.

Physical requirements 

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. 
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

The base pay range for this position is $176,500 - $252,100 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. 

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