Manager Operation Programs Ops (Tax)

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Manager Operations Programs is a leadership role tasked with coordinating a successful Operations focused Programs portfolio for Paylocity clients and employees. They demonstrate program leadership by leveraging strong program management experience, leadership, influence, communication and negotiation based on well-established stakeholder management abilities and strong collaborative working relationships. They are a proven leader who takes initiative to resolve complex issues across multiple disciplines. Additionally, this role functions as the go-to leader for all Year End initiatives, coordinating across internal and external teams to deliver a consistent, informed, and high-quality Year-End experience.

The Manager Operations Programs is primarily responsible for leading complex cross-functional programs and projects with minimal direction while ensuring an accurate and timely experience for our customers. Most often, programs and projects are related to Product Launches, Releases, Development Requests and Incidents. This includes but is not limited to managing through all aspects of a program including, but not limited to, Tax, Service, Support, L&D, Back office and Development work. In addition, they have experience with program scheduling, vendor management, resource management, financial management and stakeholder management. The programs will involve enterprise-wide initiatives aimed at improving multiple domains to achieve an accurate and timely project deliverables and experience for our customers while ensuring an effortless experience for our employees.

Responsibilities:

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Lead plans and execution to ensure data integrity across Product Launches, Releases, Product  Development Requests (PDRs) and/or incidents throughout the intake, update, and resolutions. 
• Leads the efforts to provide data, reporting and insights across the Organization related to managed programs, projects, and initiatives. 
• A relied upon expert in Launches, Releases, Product Development Requests and/or incidents to contribute to the corporate project portfolio prioritization process.  
• Manage a team by conducting individual meetings, leading group discussions, coaching team members, fostering development, offering feedback, taking corrective action for performance, and determining department priorities and fiscal year plan based on organization goals and initiatives. 
• Regularly partner with other Knowledge Management leaders to determine best course of action based on the situation, risks, priorities, and resources. 
• Consistently develop and deliver outstanding presentations to all types and levels of audiences. 
• Skillfully facilitate critical meetings, including but not limited to senior stakeholders and program  
• steering committee with senior executives. 
• Identify and communicate issues, risks, and status to propose solutions, drive decisions and manage stakeholder expectations. 
• Forecast resource demand and constraints across project deliverables and other prioritized projects. 
• Negotiate conflict resolution and awareness of organizational dynamics. 
• Work with Product Teams and Application Analysts to prioritize releases, fixes, updates, etc. as needed and communicate plans to Operations to ensure readiness and agree upon necessary actions, dates, etc.  
• Provide oversight and team support in representing Operations in incidents and escalations with a special focus on leading or supporting team in leading Year End and Quarter End processes to ensure accurate planning, cross-functional alignment, and effective communication . 
• All other projects as assigned.

Education and Experience:

• 3+ years of management experience. 
• 3+ years of project management and process improvement experience. 
• Bachelor’s degree required
• Six Sigma Lean methodology training and experience. 
• Demonstrated leadership experience within a customer service focused organization. 
• Ability to think and act strategically across multiple business, technology, and program delivery concepts. 
• Demonstrated experience as a Program Manager leading multiple cross functional business and technology implementations with limited reliance on direct manager. 
• Ability to independently develop and deliver effective presentations with executive management. 
• Outstanding communication and influencing skills with senior stakeholders. 
• Outstanding leadership and organizational awareness skills. 
• Outstanding problem-solving ability. 
• Experience working with payroll or HCM software. 
• Thorough understanding of HCM, tax or payroll service provider operations. 
• Excellent knowledge of MS Office; specifically, program/project management software (MS Project etc.). 

Physical requirements 

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. 
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

The base pay range for this position is $93,600 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.  

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