Lead Data Conversion Ops, Guadalajara, Mexico

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique!

We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work.

We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients’ transition to their new payroll and human resources provider, Paylocity. If you are someone with computer skills, strong attention to detail, has mastered multitasking, and provides exceptional customer service, this is the right entry level opportunity for you.

In-Office: This is a 100% in-office role based at our Guadalajara, MX. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Data Conversion Team Lead will provide leadership, coaching, training and mentoring to the Data Conversion Specialists to ensure all critical aspects of data conversion issues are met and resolved appropriately. The Team Lead will provide feedback to the Team Members on areas of improvement and to identify areas of success. Must have a complete understanding of Paylocity’s Data Extraction procedures, tools, and an overall understanding of the entire Implementation process. The Team Lead must be willing to respond to data issues in a prompt, accurate and courteous manner. The Team Lead will be instrumental in assisting the Implementation Managers by providing feedback on staff performance, data issues, actions to be taken to improve department and maintain implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as  well as offer praise and positive promotion of a job well done.

Primary Responsibilities 

• Supervision of the operations for their designated team

• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members

• Provide training and assist with coaching and development of new and existing team members

• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles

• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager

• Developing and collaborating with management on best practices and ways to improve the team’s performance 

• Handling escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution

• Take appropriate action on employee issues related to job performance and professional conduct, with assistance from and in collaboration with the Implementation Managers

• Conduct quality assessments and evaluations; meet weekly with data teams to review assignments and performance metrics

• Provide resolution and assistance to clients who have escalated concerns. This will require communication with other members of Paylocity leadership including Executives and C Level Client contacts

• Identify areas of improvement and make recommendations for supplemental training for all data teams

• Act as technical resource to the Implementation Department, answer inquiries as needed. 

• Update Tools and internal training documentation as necessary

Education and Experience

• Minimum three years experience in Payroll Implementation required

• Bachelors degree required

• Experience with Access, Excel, Millennium Payroll, and SQL required

• Experience with various payroll applications a plus

• Familiarity with C#/VB/Visual Studio a plus

• Previous management experience a plus

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.