Integration Support Analyst - Guadalajara, Mexico

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

In Office: This is a 100% in-office role based at our Guadalajara, MEX location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.?  

Position Overview 

The Support Analyst will collaborate with various teams within the organization and focus on several key areas.  Among key tasks are setting up and/or troubleshooting electronic FLEX and COBRA enrollment and/or COBRA file feeds between Paylocity Benefit systems, benefit system configuration, electronic banking transactions, and other key back-office functions supporting our Spending Accounts and COBRA clients. This position requires a combination of technical expertise, strong attention to detail and the ability to apply critical thinking to troubleshoot and resolve issues for customers and internal partners. 

Primary Responsibilities  

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals will often focus on a targeted subset of the below tasks, and evolve/expand their tasks as they learn, grow, and demonstrate expertise and success. 

• Learn and become an expert on application features, configuration, and supported third party software 
• Create, monitor and prioritize projects, cases and help tickets resolve client issues in a timely manner 
• Apply critical thinking and problem-solving skills to research, troubleshoot and resolve EDI and API and other file integration connectivity issues. 
• Coordinate setup projects and tasks with internal partners and third-party vendors 
• Configure EDI and Contribution files using web-based tools  
• Test the functionality of EDI feeds; troubleshoot and resolve any issues/failures, partnering with internal colleagues as needed to modify upstream inputs/systems 
• Maintain and Audit EDI Election and Contribution files daily 
• Partner closely with Implementation Consultants providing system setup consultation 
• Design and test the TPA benefits system as needed, based on client plan requirements according to the analysis/specifications  
• Work cross functionally with internal team members (i.e. Account Manager) to manage (open enrollment) projects with effective communication to meet client deadlines and expectations. 
• Perform a variety of routine daily electronic banking tasks related to client funds including processing bill payments via lockbox, issuing claim reimbursements/distributions, initiating transfers between accounts as needed, manual entry of credit/debit transactions through various banking sites etc. 
• Updating employee data between select external 3rd party Benefits systems and TPA system of record  
   

Education and Experience 

• Minimum 1-2 years’ experience in an EDI/Carrier Connections, Benefits support or implementation role  
• Intermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUP 
• Strong Problem-Solving Skills, with keen attention to detail 
• Excellent communication skills, with the ability to communicate technical information to non-technical partners 
• Proven ability to manage multiple projects simultaneously and deliver projects on time. 
• Desire for continued learning 

Requirements: 

• Associates/Bachelors Degree 
• Must demonstrate business-level English proficiency, both written and spoken, to collaborate effectively with English speaking global teams. 

Preferred:  

• Experience in EDI and/or Tax Advantaged Plans (FSA, HSA, HRA, Commuter) 
• Basic understanding of EDI data mapping and transformation, as well as data communication protocols such as SFTP and FTP a plus 

Physical requirements  

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.  
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.  

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.   

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.  

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.