Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY or Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours

Position Overview

The Manager, Tax Operations is responsible for leading a team within Tax Operations and ensuring the timely, accurate, and compliant execution of payroll tax services. This leader drives operational excellence through performance management, process improvement, workforce development, and issue resolution while supporting strategic initiatives established by Tax Operations leadership.

Reporting to the Senior Manager, Tax Operations, this position partners across Tax Filing, Tax Notices, Amendments, Tax Customer Care, Product, Compliance, Client Services, and other operational teams to improve service delivery, strengthen controls, and create a scalable operating environment.

The Manager serves as a key leader responsible for translating operational objectives into measurable results while fostering a culture of accountability, client focus, and continuous improvement.

Primary Responsibilities:

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Manage the day-to-day operations of assigned Tax Operations functions, ensuring performance against service level expectations, quality standards, and compliance requirements.
• Partner with leadership to implement organizational priorities and operational initiatives.
• Foster a culture centered on accountability, collaboration, continuous learning, and client success.
• Lead, coach, mentor, and develop a team of leads and tax professionals.
• Monitor and analyze key operational metrics including productivity, quality, turnaround times, service levels, and client-impact indicators.
• Lead root cause analysis efforts for recurring defects, escalations, process failures, and client-impacting issues.
• Develop and implement corrective actions that improve quality, reduce risk, and enhance operational efficiency.
• Recommend and support automation, technology enhancements, and workflow improvements.
• Serve as an escalation point for complex client issues, agency inquiries, and operational exceptions.
• Partner with internal stakeholders to ensure timely resolution of issues impacting clients or operational performance.
• Collaborate with Product, Compliance, Legal, Finance, Client Services, Implementation, and Operations partners on initiatives that impact Tax Operations.
• Ensure adherence to internal controls, regulatory requirements, company policies, and operational procedures. 
• Partner with senior leadership on staffing forecasts, capacity planning, and resource allocation.

Education and Experience:

• 5+ years of operational leadership experience in payroll tax, tax operations, compliance, financial services, or related environments. 
• 3+ years of people leadership experience managing teams in a high-volume operational environment. 
• Experience leading process improvement initiatives and operational transformation efforts preferred. 
• Strong understanding of payroll tax operations, compliance processes, and regulatory impacts preferred. 
• Strong analytical and problem-solving skills. 
• Ability to leverage data to drive operational decisions and performance improvements. 
• Experience managing multiple priorities in a fast-paced environment. 
• Strong communication and stakeholder management skills. 
• Demonstrated ability to lead through change and influence cross-functional teams. 
• Proficiency with reporting tools, operational dashboards, and workforce management concepts.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

The base pay range for this position is $79,300 - $130,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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