Identity Services Support Analyst - OneLogin

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview 

The Identity Services & API Support Analyst I will provide technical support and troubleshooting assistance to our customers and internal teams for identity services, APIs, and related integrations. Expertise in identity management, single sign-on, security assertion markup language, and application programming interfaces are instrumental in ensuring seamless operations and integrations.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities 

to perform the essential functions. 

Provide technical support and troubleshooting assistance for identity services, APIs, and related integrations.

• Serve as a primary point of contact for customers and internal teams regarding support queries.

• Collaborate with cross-functional teams to resolve technical issues and ensure smooth 

operations.

• Gain and maintain necessary knowledge of identity services, single sign-on, SAML, and APIs.

• Consult and support on the design, implementation, and configuration of identity services and API solutions.

• Consult on the configuration of B2B API integrations between Paylocity and external ERP and other systems.

• Create and update technical documentation, user guides, and troubleshooting resources as needed.

 Education and Experience 

• Bachelor's degree or equivalent work experience supporting at least one of the following technologies listed is required: Identity management, SSO, SAML or API

• At least two years' experience supporting at least one of the above technologies.

• Excellent communication skills, both written and verbal, can explain technical concepts to non-technical users.

• Ability to work independently and collaboratively in a fast-paced environment.

• Knowledge of API's 

• Knowledge of the data interface functional space

• Knowledge of FTP/SFTP

• Knowledge of JSON data format

• Knowledge of EDI/XML file security preferred

Additional Preferred Experience/Qualifications:

• Understanding of identity management concepts and protocols such as LDAP, OAuth, and OpenID Connect is a plus.

• Proficiency in troubleshooting and resolving technical issues related to identity services and API integrations is a plus.

• Knowledge of General Ledger payroll accounting, Payroll, HR, or ERP systems is considered a plus.

• Familiarity with programming concepts is a plus.

• Introductory SQL knowledge a plus

• Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), SAML Certified Engineer) are a plus.

• Physical requirements:

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

 The base pay range for this position is $41,000 - $86,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.