Verification Research Specialist

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

Responsible for investigating and processing mutual client data disputes from vendors and 

inquiries from our internal Sales team. This position will work with the vendor/s and/or Sales to 

advise mutual clients on data disputes, issues, and resolution. The Verification Research Specialist 

must research data, identify potential data quality issues, and execute escalation, as needed. The 

position requires accuracy, efficiency, and cross-functional collaboration with internal and 

external partners to ensure on time delivery of disputes.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To 

perform this job successfully, an individual must be able to perform each essential duty 

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. Reasonable accommodations may be made to enable individuals with disabilities 

to perform the essential functions. 

• Receive, review and process dispute requests and cases effectively, in a fast-paced 

environment.

• Review and analyze client data in a production environment, while maintaining integrity. 

• Work through high-level analytical problems and provide the best resolution. 

• Prioritize functions based on business needs and manage several tasks simultaneously. 

• Cross train on different products and retain a working knowledge of Paylocity 

modules/departments to delegate cases and issues to the appropriate teams.

• Meet strict required deadlines, while maintaining accuracy and attention to detail.

• Effectively communicate, both verbal and written, with client, vendor and internal resources 

to ensure mutual client satisfaction. 

• As needed, perform quality assurance audits and deliver reporting in conjunction with 

vendor requirements.

• Assist with any special projects as assigned.

Education and Experience

• High School diploma or GED

• Minimum 3 years in a customer service or client facing role with exceptional client service 

orientation.

• Strong computer skills including Microsoft Office applications including Word, Excel, 

PowerPoint, and Outlook.

• Self-starter with proven organizational and time management skills, detail-oriented and 

ability to multi-task.

• Demonstrated ability to communicate effectively, both written and oral.

• History of achieving and exceeding assigned goals.

• Ability to interact with and manage vendors 

• Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation 

for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a 

computer, use phone systems, and type. This includes using multiple software 

programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

 The base pay range for this position is $51,400- $95,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.