Lead Distribution Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.? 

Position Overview

Responsible for supervising the daily activities in the print center and directing the work assigned to the Distribution Assistants. Also responsible for partnering with the Distribution Manager to ensure the safety, quality, performance, and overall experience of meeting clients’ distribution needs. Provides input and supports the performance review process. This position will serve as a backup for essential Distribution Manager responsibilities.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Has direct management of the production floor.
• Supervise the work of their assigned group on a day-to-day basis, including delegation of work assignments to various team members.
• Coordinate all training assignments associated with the Distribution Assistant role(s), as well as working with the Distribution Manager to develop and implement changes to the department's Standard Operating Procedures.
• Responsible for opening and closing responsibilities for the print center as assigned. 
• Responsible for approving or adjusting Distribution Assistant’s timecards and approving time off requests.
• Provide coaching, mentoring, and training to develop team members for career progression and learning to employees. Conduct regular 1-1 meetings.
• Provide input and recommendations to the Distribution Manager in the areas of performance management & promotional opportunities.
• Facilitate team huddles and work with the Distribution Manager to set expectations and team goals.
• Collaborate with the Support team to ensure timely payroll delivery. Duties include monitoring payroll through delivery and following up on delivery issues with shipping vendors and internal teams.
• Effectively communicate with internal departments when handling client issues associated with production defects, escalations, delivery issues, or “same day” payrolls.
• Assign the nightly audit and sign off for accuracy. May take corrective action on identifiable issues, along with sending the tracking files in a timely manner.
• Responsible for communication with shipping couriers as needed.
• Respond and send e-mails related to CRM inquiries (via Salesforce) for any quality defects, tracking queries, delivery issue(s), and remediate the issue along to include follow- up accordingly to determine root cause. 
• Develop and share best practices with peers across Distribution print centers. 
• Resolve client/departmental issues by evaluating the best course of action (matters pertaining to customer deliverables, resources, technical, and equipment issues). 
• Assist with tracking metrics related to quality error(s) and internal errors for a distro location. 
• Assist the Distribution Manager with the SOC audit process by ensuring compliance of accuracy and storage of data. Assist the Distribution Manager with ordering critical supplies and maintaining proper inventory levels. 
• Ensure Paylocity’s best interests are represented in each interaction with vendors or suppliers.
• Assist the Distribution Manager with planning and implementing all quarter-end and year-end responsibilities. 
• Available to receive and respond to Pager Duty notifications based on business need as backup to the Distribution Manager and partner with the Business Resilience team on mitigation next steps.
• Flexible to meet the needs of the business hours, especially during Peak shipping (Monday-Wednesday) and during Year End (December-February). PTO requests are limited during this time.

Education and Experience

• High school or equivalent diploma. 
• Previous experience supervising a team of hourly employees preferred.
• 2+ Years experience in a production environment.
• Experience in conflict resolution and team building and development.
• Ability to motivate, coach, and lead in a team environment driving for desired results.
• Strong verbal and written communication skills.
• Excellent organization skills and attention to detail.
• Ability to work in a high-volume environment.
• Salesforce experience highly desired.

Preferred 

• Associates or bachelor's degree preferred. 
• Experience managing suppliers and critical production equipment.
• Familiarity with payroll processing applications, Microsoft Office, and Shipping Software.
• Industry experience in digital print, logistics, and fulfillment of payroll production, in a tightly controlled, audited environment, is preferred.
• Experience with process improvement, kaizens, or six sigma initiatives is a plus. 

Physical Requirements

• Mobility is required to stand for long periods, sitting, walking, and bending.
• Ability to regularly lift, hold and carry objects weighing up to 30 pounds. 
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.