Director Technical Operations Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! 

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours.  The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. 

Position Overview

The Director of Technical Operations provides both strategic and day-to-day leadership for the technical operations team. This role is accountable for delivering innovative technical solutions and ensuring seamless cross-functional support to create an exceptional client experience. The Director collaborates with operations leaders and internal/external partners to advance team capabilities, achieve business objectives, and drive client retention.

Primary Responsibilities

The following outlines the core duties of the position. Additional responsibilities may be assigned as needed.

Knowledge and Application

• Partner with systems development teams to capture data and build capabilities that enhance customer support and operational efficiency.
• Translate vision and strategy into actionable plans that drive revenue opportunities with key partners.

Complexity and Problem Solving

• Develop and report KPIs to senior leadership; drive continuous improvement based on insights.
• Stay ahead of industry trends and strategically position the organization for future success.
• Provide technical leadership ensuring solutions meet standards for reliability, scalability, and security.

Collaboration and Interaction

• Evaluate and improve processes involving internal and external partners.
• Collaborate with stakeholders to identify opportunities and prioritize initiatives aligned with organizational goals.
• Communicate and influence cross-functionally to execute operational strategies at scale.

Management and Supervision

• Define vision and set goals for assigned teams.
• Lead strategic initiatives and guide teams toward achieving objectives.
• Foster a collaborative, innovative culture focused on continuous improvement.
• Manage performance through clear expectations, coaching, and development.
• Conduct performance evaluations and implement performance management as needed.

Education and Experience

• Bachelor’s degree or equivalent experience required.
• 10+ years in operational management roles.
• Strong knowledge of management principles, including employee development and performance management.
• Experience implementing control and auditing processes.
• Excellent communication skills with the ability to present to executive leadership and translate technical concepts for non-technical audiences.

Project Management

• Proven ability to manage both task-oriented and project-driven teams.
• Experience developing and driving adoption of cross-departmental processes.
• Data-driven approach to prioritization and development planning.
• Experience with payroll and/or HR data strongly preferred.
• Extensive experience supporting multi-customer products.
• Strong communication skills with external stakeholders.

Physical Requirements

• Ability to sit for extended periods (7–8 hours/day).
• Proficiency in operating computer and phone systems, including multitasking across software platforms. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.  

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

This role can be performed from any office in the US. The pay range for this position is $130,000 - $185,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.