Ways to Listen
Speakers
Too Little Too Late: Why HR's Most Important Conversations Can't Wait
Retention sits near the top of almost every HR priority list. The main tool most organizations use to understand it is a conversation with someone who has already quit.
Jim Link is the Chief Human Resources Officer at SHRM, the largest HR professional association in the world with more than 340,000 members. Before SHRM, he spent three decades in HR at GE, Porsche, and Randstad, where he held full HR accountability for a $5.2 billion business with up to 100,000 employees.
Key takeaways:
- Why the reasons your best performers stay are usually a different list from the reasons other people leave, and what that does to a retention plan built on exit data
- How a written performance review becomes a static record that can work against the organization later, especially when the rating feeds a compensation formula
- What SHRM's 2026 State of the Workplace report found about employee experience, including a 91% to 44% split in reported job satisfaction
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