User Support

If you have forgotten your password, contact your Company Administrator or click the Forgot Password link, located on the bottom left of the login screen. Once logged in, navigate to the Preferences screen to change your username or password.

If a paycheck has been paid by Paylocity, the Company ID can be found in the direct deposit authorization. The Company ID is also located on the Check History Summary Report, in the upper left corner. Your Company Administrator can also provide you with this information.

If you have not received your one-time passcode, check your Spam folder. If the one-time passcode is not in your spam folder, resend the code to your existing phone number via text message.

An email address would not be on file if it was not entered, or incorrectly entered into your employee profile by your employer. Your Company Administrator enters your work email address, but you may enter your personal email on the demographics page within your employee profile.

Depending on the error message, it could be one of the following issues, (1) The Company ID, Last Name, SSN, and/or Zip Code entered does not match what is in the system, or (2) Access must be enabled by the Company Administrator in User Accounts.

If you have not received your live paycheck or direct deposit amount, reach out to your employer and verify your delivery address/your direct deposit account information.

To find out who your Company Administrator is, reach out to the HR department of your current or former employer. Typically, this person is your company’s HR or Payroll Manager.

In your employee profile, navigate to Pay > Tax Forms and select the applicable year(s). If you are unable to access your employee account, reach out to your current or former employer for assistance.

To print a single paycheck or a report of past paychecks, navigate to Employee Payroll File > Pay > Check History. Once there, click on Print Summary Report to print the specified date range of paychecks. To print a current paycheck, navigate to Current Check and download a printable version.

Depending on your security level determined by your employer, you may not have the ability to adjust your timesheet. If this is the case, reach out to your Supervisor/Manager to make corrections. If you do have the ability to adjust your timesheet, simply navigate to the My Timesheet screen on the menu bar.

Navigate to https://access.paylocity.com, select Register User and enter in a username, password, the Paylocity-assigned Company ID, your nine-digit Social Security Number, and the zip code for your home address. Then follow the prompts to finish your registration.

You must reach out to the owners of the former company for assistance or you can obtain any past tax documents by contacting the IRS directly.