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User Support

I'm an employee whose company uses Paylocity.

If you are an employee, please contact your payroll or HR administrator for support. For security reasons, we are unable to work directly with our clients' employees.

How do I reset my username/password?

If you have forgotten your password, contact your Company Administrator or click the Forgot Password link, located on the bottom left of the login screen. Once logged in, navigate to the Preferences screen to change your username or password.

What is my Company ID?

If a paycheck has been paid by Paylocity, the Company ID can be found in the direct deposit authorization. The Company ID is also located on the Check History Summary Report, in the upper left corner. Your Company Administrator can also provide you with this information.

Why haven’t I received my one-time passcode?

If you have not received your one-time passcode, check your Spam folder. If the one-time passcode is not in your spam folder, resend the code to your existing phone number via text message.

Why don't I have an email on file?

An email address would not be on file if it was not entered, or incorrectly entered into your employee profile by your employer. Your Company Administrator enters your work email address, but you may enter your personal email on the demographics page within your employee profile.

Why am I unable to register?

Depending on the error message, it could be one of the following issues, (1) The Company ID, Last Name, SSN, and/or Zip Code entered does not match what is in the system, or (2) Access must be enabled by the Company Administrator in User Accounts.

What do I do if I haven’t received my paycheck/direct deposit yet?

If you have not received your live paycheck or direct deposit amount, reach out to your employer and verify your delivery address/your direct deposit account information.

Who is my Company Administrator?

To find out who your Company Administrator is, reach out to the HR department of your current or former employer. Typically, this person is your company’s HR or Payroll Manager.

How do I access my W-2s/Tax Forms?

In your employee profile, navigate to Pay > Tax Forms and select the applicable year(s). If you are unable to access your employee account, reach out to your current or former employer for assistance.

How do I print a report/paycheck?

To print a single paycheck or a report of past paychecks, navigate to Employee Payroll File > Pay > Check History. Once there, click on Print Summary Report to print the specified date range of paychecks. To print a current paycheck, navigate to Current Check and download a printable version.

How do I adjust my timesheet?

Depending on your security level determined by your employer, you may not have the ability to adjust your timesheet. If this is the case, reach out to your Supervisor/Manager to make corrections. If you do have the ability to adjust your timesheet, simply navigate to the My Timesheet screen on the menu bar.

How do I register a new employee account?

Navigate to, select Register User and enter in a username, password, the Paylocity-assigned Company ID, your nine-digit Social Security Number, and the zip code for your home address. Then follow the prompts to finish your registration.

My company no longer exists. How do I get my paystubs or other documents?

You must reach out to the owners of the former company for assistance or you can obtain any past tax documents by contacting the IRS directly.

User Knowledge Base

Get quick answers to even more questions and discover helpful articles by visiting the knowledge base from your self-service profile! Once logged in, navigate to Help > Knowledge Base.

I'm my company's Paylocity Adminstrator.

Are you the Paylocity Administrator for your company? We're here to help!
Our team is available Monday - Friday, 7 a.m. - 7 p.m. CT.


Help > Knowledge Base


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