The Power of Empathy with Jim Link

July 04, 2023

Empathy in organizations can lead to cultures of learning, belonging, and innovation, resulting in a more satisfied and engaged workforce, improved business results, and better customer satisfaction.
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In this episode of the HR Mixtape, host Shari Simpson interviews Jim Link, the CHRO at SHRM, about the importance of empathy as a business driver. They discuss how empathy is becoming increasingly crucial for businesses and organizations to ensure success for both themselves and their employees.

Jim Link, SHRM-SCP, is the Chief Human Resources Officer for the Society for Human Resources Management. With more than 315,000 members in 165 countries, SHRM is the largest HR professional association in the world. Jim has led human resources in both profit and not-for-profit organizations while building best-in-class, equitable workplaces. As a recognized thought leader in human capability and the future of work, Jim is a sought-after commentator with the national and international press, features widely on the lecture and speaker circuit, and consults with leaders, companies and boards of directors around the world on matters related to the workplace.


Shari Simpson

Senior Manager Thought Leadership

Jim Link


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