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Commitment to Service

Commitmenttoservice

Your Priorities Are Our Priorities

We work to understand your company’s unique needs, and we tailor our easy-to-use solutions to deliver the performance you seek. You sit at the center of our entire support ecosystem, and we invest to ensure we keep improving how we serve you.

we support you from start to finish

Implementation Consultant

Your success begins right from the start. Our implementation experts listen for your unique needs and configure a solid foundation that is right for you and your business.

Dedicated Support System

Personalized service continues with someone who serves companies just like yours to support your efforts and help you get the most from our tools.

Tailored Service Team Experience

You often face deep, complicated problems. Service teams are organized and supported by an array of experts who tackle them all with you.

On-Demand Support

When you need help, you can explore your way. Our knowledge base (the same one we use!) and chat support make it easy for you to access critical resources anytime.

Tools and Processes

All you see is great service. Behind the scenes, we invest in technology, tools, and training to make sure everything we do serves your needs.

People Development

Your success requires us to stay sharp. Our support experts receive ongoing training to stay in tune with the ever-changing world of HR and payroll.

Hear What Our Clients Experience

Change is constant for any organization. With Paylocity, we are on the journey with you, helping you every step of the way working toward your ongoing success.

help the way you want it

Live

Account managers are available by phone or via chat 7 am to 7 pm CST, Monday through Friday. 90% of calls are answered in 20 seconds or less.

Training

Continued access to unlimited training programs in a variety of learning formats will help build skills and drive the results you need.