Trainer - Operations

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.  

Position Overview

This entry-level trainer role is responsible for delivering content to General Audiences at Paylocity, including, but not limited to: AM1s, NSS, and Clients. 

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge and Application: 

• Deliver training and instruction through in person, virtual, and blended training to meet the needs of Paylocity’s entry level customer support and/or client sales audiences. Training events can include new hire, career progression readiness, and individual or team performance support. 
• Leverage non-training time to determine future training needs and enhancements and maintain knowledge of Paylocity’s services, processes, and products. 
• Maintain proficiency/delivery certification in required role-specific content including general Paylocity product knowledge. 
• Proficiency with Microsoft Outlook and Office Suite – Word, Power Point, Excel. 

Complexity and Problem Solving: 

• Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner. 
• Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments. 

Discretion and Impact: 

• Manage all aspects of classroom preparation including creating/distributing agendas, learning materials, scheduling invitations, managing rosters, scorecards and other requirements as needed. 
• Serve as a Brand Ambassador for Paylocity's culture and values. 

Collaboration and Interaction: 

• Mentor and coach learners through shadow sessions and 1:1 training. 
• Discuss training gaps and create a needs analysis with all stakeholders to ensure training needs are met. 
• Evaluate internal audiences and communicate their progress to the respective managers with a journal write up including all feedback and developed course of action following all 1:1 and coaching sessions with employees. 
• Collect and share feedback from trainees for the purposes of self-development and program enhancements. 
• Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned. 

Education and Experience

• 1 + years training experience required. 
• Knowledge of learning theories and principles including adult learning theory required. 
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities. 
• Ability to organize and manage multiple project deliverables. 
• Professional written and verbal communication skills. 
• Attention to detail, analytical and critical thinking skills. 
• Experience with blended (ILT/VILT) learning approach preferred. 
• Prior customer service or sales experience preferred. 
• Prior payroll experience preferred. 
• Bachelor’s degree or equivalent experience preferred. 

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.