Whether you’re starting your career or a tenured employee, you may have noticed a shift in workplace communication. This shift is a result of an increase in mobile adoption at work. Research tells us that this new mindset is a result of Millennials entering the workforce, but is it really? Tenured employees are also adopting – and expecting – mobile access to company applications. Forward-thinking companies recognize this shift and strive to bring the same functionalities to the office through a mobile-first approach.
With a mobile first approach, companies design solutions with smartphones and tablets top of mind to ensure content appears focused and concise. Ensuring websites and applications function properly on mobile devices gives employees the freedom to accomplish work-related tasks at their comfort and convenience. Ultimately, this approach increases employee engagement, as well as the overall employee experience. If you’re ready to take the leap to a mobile first approach, here’s what you need to know:
The employee experience starts the minute an individual applies for a position at a company. For instance, a company without a mobile-optimized application or system can appear antiquated to prospective candidates. Instead, be thoughtful of the employee experience with a mobile-optimized Applicant Tracking System (ATS). A mobile-optimized ATS provides HR professionals a means to recruit via the one tool candidates are most likely to use – their mobile device. What’s more, a mobile ATS makes the hiring process more agile by removing the manual effort and redundancy inherent to so many job sites. With a mobile-optimized ATS, candidates can upload resumes, create a profile or pre-populate associated form fields. These subtle enhancements increase the likelihood of a candidate completing the application process.
Think “one-click.” When designing with mobile in mind, it’s important to remember how information will look on a smaller screen. Improve the user experience by designing with the minimal number of steps in mind. A mobile onboarding solution lends itself nicely to this mobile first design approach. For example, with a mobile-optimized onboarding application, employees can be guided through a concise, step-by-step checklist that’s easy to access from any type of device. Mobile-optimized onboarding applications can expedite one-click capabilities to complete things such as W2 and I9 forms, enroll in direct deposit, and sign the corporate handbook. This degree of accessibility places an employee’s expectations at the forefront of their experience.
Mobile frees employees from finishing activities and tasks previously performed on desktops or laptops. This type of flexibility allows employees to work remotely or hours more conducive to their lifestyle. A mobile Employee Self-Service (ESS) portal connects employees to a company by allowing them to see their personal information and complete tasks anywhere, at any time. This dynamic capability improves employee engagement by giving people the option to determine their own involvement. Does an employee need to request time off? Would they like to access company news? Regardless of the need, a mobile ESS empowers employees and can diminish feelings of disengagement.
Not every feature needs to be mobilized right away. Instead, consider these questions before implementing a mobile first approach: What do the metrics of activity for your online applications show? Can a task be done faster and better on mobile? What features and functionalities can provide the most value to employees? Often times, the answers to all of these questions lie with a payroll and HR provider like Paylocity. Contact yours today to learn if your company is ready to take the first steps to a mobile first approach.