For more than 12 years, CRP has relied on Paylocity for payroll and HR solutions to help them deliver that family environment. “We felt nickel and dimed without much support from our previous payroll provider,” Rachael explains. The partnership between CRP and Paylocity has grown over time. Originally starting with just payroll, CRP has worked closely with Paylocity over the last decade to expand and tailor the solutions to fit their needs. “As time has gone on, the benefits and features have improved. I love the ability to provide feedback,” Rachael declares. Through an active role in co-creation, CRP has added more tools and modules that enhance their ability to address daily business struggles in engagement, performance management, and communications.
Rachael was tasked with solving the communication challenges the company faced. “You know what, we can do better than this,” Rachael stated. She turned to Community, Paylocity’s integrated, mobile-friendly social collaboration tool. Community centralizes accurate and timely information and boosts engagement using the platform employees already know and love. Community gives employees more of the connected experience they are used to outside the office, where they get instant gratification from information at their fingertips.
“Before Community, we would send an email and alert managers. Managers would then have to hold a meeting or post a physical note by the time clock,” Rachael says. “And if it were urgent, we would have to call them directly. It is nice to have an alternative.” Community gave CRP the ability to notify employees with a unified message via notifications, reaching employees at their computers and on their smartphones.
CRP was experiencing a common problem for businesses today, where communication is disjointed and one-size-fits-all (or one-size-fits-none, if we’re honest). Emails get lost in the shuffle. Word of mouth brings the risk of misinformation. And the real problem with poor communication is disengaged employees.
Having a centralized social platform helped CRP more timely and effectively pass along important news and updates, but it also helped them increase employee connection, engagement, and productivity across the entire company. Part of driving great culture and communication is paving the way for relationships that go beyond just the work.
Diverse but not disconnected
Rachael and her HR team saw a positive impact across the company from creating a central place for company updates and for people to collaborate. CRP employees embraced the tool. New groups emerged and bonds formed. Anniversaries and birthdays were celebrated on the platform.
“We have some fun groups established within Community,” explains Rachael. “We have a crafting group that gets together at lunch and posts pictures. We have exercise groups that share five-minute exercises you can do from your desk so people can take a quick break. That group also coordinates meeting twice a day in the gym to connect. And, we also have business groups. We even put all our product videos up on the site so people can access them without having to visit our YouTube channel.”