When minutes matter, having accurate and correct information available is a game changer. The Reporting module and dashboards played a key role during this time of crisis. “We were able to access the Emergency Dashboard and pull a report to see who was missing emergency contact information. We sent out an announcement for people to update,” says Susan.
Surveys are a great way to gather feedback from employees - Blue Ridge regularly uses them as part of their onboarding process. However, during the coronavirus pandemic, Susan implemented a wellness check survey. Every day at 4 a.m. a survey is sent to employees before they clock in. The survey includes things such as, “Do you have any symptoms such as fever, cough, etc.?” Susan says it has received a great response, “In the first day, we received 79% completion. And mind you, it is only required for those employees who must physically come into the office. I think that’s amazing!” Paylocity listened to Susan’s and other clients’ needs and created a mobile attestation feature, where employees answer a few questions before being allowed to clock in.
When people come to work at Blue Ridge, they stay! The average employee tenure at the company is 4.5 years. This year, the company will celebrate its 23rd anniversary, while many employees will be ringing in their 20th. The company is extremely generous with anniversaries, including things such as dinners and vacations. With the rollout of Community, these anniversaries are also shared on the tool, providing one more touch point to celebrate with colleagues.
Engagement can bring a company culture to life. Laura has pulled reports to find employees who were the most active on Community and surprised them with gift cards. These Community “E.P.I.C. Influencers” are people who act as adopters of the site, using it daily and encouraging others to do the same. E.P.I.C. Influencers embody the company values in everything they do, including their activity on Community.
Getting feedback from employees can always be a challenge. Laura and Susan found a great way to gather employees’ thoughts through the poll feature on Community. “Our holiday party is a huge celebration for Toys for Tots, and we raise a lot of money for that organization. We recently used Polls to get ideas for our holiday party. Sometimes if you send a survey, people feel they need to sit down and spend 20 minutes, and so they won’t take the time. But a poll is quick. We have also used polls in our daily trivia on Community. People love it.”
Preparing for Performance
The when and how of measuring performance is a hot-button topic for many HR professionals. Blue Ridge typically conducts 30-, 60-, 90-day reviews. Susan explained that the company is in the process of shifting their review structure. Leadership asks employees to log various accomplishments throughout the year using the Journals module. It's helping employees track progress throughout the year. “Everyone is using Journals, and it’s going really well.”
Blue Ridge currently has an operational Learning Management System (LMS) through a different provider tied to the compliance requirements for the Fair Housing Act. However, during open enrollment, Laura leveraged Paylocity’s LMS program for the first time. “Previously, I would make videos and post to our version of the LMS. But no one would watch them, or there would be confusion, ‘so, I have to go here and watch a video then I have to login to Paylocity to select my benefits?’ There was just a disconnect. So, this time, I created the video and loaded it right into the Paylocity Learning module. Out of 288 assigned, 244 took the class, so I would call that a success,” says Laura.
The team saw the same level of success with communications during the open enrollment period. In previous years, Laura would have to send out email after email, hounding people to complete their enrollment. Now that everything is housed in one place, she can post an announcement and track results. “When people click into the message, they’re already in the Paylocity tool so it is simplified and easy for them to enroll,” says Laura. “I think that has made a big difference.”
Blue Ridge invested in the future when they made the switch to Paylocity more than six years ago. The partnership continues to develop with the integration of Community and LMS, which came at the perfect time. Community connected their workforce during a crisis, with important updates, communication, and a single source of company information. Blue Ridge leveraged Paylocity to check in with their employees via surveys and polls - opening the doors for feedback. The open enrollment process was more seamless and efficient than it has been in years thanks to the LMS solution. With mobile access to time clocks, PTO requests, Surveys, Community and LMS, Blue Ridge employees are able to access all their Paylocity solutions on the go – enabling the entire organization to be more efficient.
With people being the center of what they do, it’s rewarding for Laura and Susan to see the employees engaged. “We love seeing people interact,” says Laura. “They will share pictures from the property, things residents said, stuff they are proud of – it’s encouraging to see.” Blue Ridge has also seen a refreshing level of engagement from Paylocity. “We love you guys,” exclaims Susan. “Paylocity engages with us and really listens to what we need. We get to meet the people that build our product, and they actually want to know what we want and make it happen. It is nice to know they’re listening and make us feel like partners, not just clients.”