Director Implementation Services

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Paylocity is an equal opportunity employer.

**Position is ideally based out of Schaumburg, IL, Lake Mary, FL, Rochester, NY, or Meridian, ID offices**

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

 We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 


Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!


Position Overview

The Director of Implementation Services provides day-to-day and strategic leadership to the Implementation Department. The position is accountable for a defined relationship with sales and all associated client Implementation projects that are sold into those markets. The Director of Implementation Services is responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions, and solving complex problems to move the business forward while managing an integrated team of Implementation Managers, Team Leads, and Implementation Consultants. 

Primary Responsibilities 

  • The Director is charged with achieving high-quality of service across the client base across the Implementation Department, meeting agreed-upon departmental deliverables, and ensuring key operational performance metrics are met.
  • Determines organizational structure and developmental needs for their region. Creates workforce forecasting and plans to ensure staffing for the Implementation function, appropriate training plan and career–path development for our evolving business needs.
  • Provide necessary leadership to enhance and improve client relationships through a high-performing team of Implementation personnel. 
  • Manage cross-functional team support and develop strong business relationships throughout the organization.
  • Work within and recommend new performance metrics, definition and process to measure key performance indicators.  Ability to set the vision and culture for continuous process and quality improvement. Reports on metrics and action plans to the entire team and senior management.
  • Work with other Implementation directors and other regions to maintain consistent service model designs and processes and to drive change and improvement agendas across the service function.
  • Partners with operations and Learning & Development leaders to develop appropriate training that will directly improve the client experience.
  • The Director may handle client escalations that require senior management intervention to remedy any Implementation failures.
  • Lead, coach, motivate, and develop management staff.  Responsible for one-on-one meetings, performance appraisals, growth opportunities, and attracting new talent.
  • Communicates to their Implementation teams to ensure employee understanding and engagement.  Presents, along with the management team, new policies and initiatives to the team.
  • Improve client loyalty as measured through NPS surveys.
  • Prepares and reports on the region’s annual budget (headcount plan, productivity goals, and capital expenditures). Manage expenses to the established budget/plan.
  •  Travel up to 25% required. 

Education and Experience

  • Undergraduate degree is required, Master's degree is preferred.
  • Previous Implementation and/or project management experience is required.
  • Candidates should have 10+ years of business experience, with 5+ years managing teams and recruiting talent.
  • Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required.
  • Technology experience is preferred.
  • Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously.
  • Strong and proven ability to develop, coach, and mentor team members.
  • Strong collaborative, negotiating, influencing, leadership, and decision-making skills. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

This role can be performed from any office in the US. The pay range for this position is $125,578-$184,987yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via  

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At Paylocity, “We” is what makes us different. We are committed to fostering a culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger and collectively unbeatable together. We actively cultivate these differences as we engage each other in driving innovation in the software and services we provide our customers. Paylocity is an equal opportunity employer. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.