With the restaurant and hospitality industries continuing to fight back from the pandemic and the Great Resignation, Calvin Sun, Paylocity’s Senior Director of Compensation, Benefits, and Talent Analytics, recently shared learnings with the readers of Hospitality Technology to recruit and retain talent on the way to building better workplaces.
Fresh off another in-depth interview to discuss the restaurant labor crunch, Calvin summarized several factors making this a challenging time for the service industry. Restaurant and hospitality workers are leaving their jobs at twice the national resignation rate, and millions of workers left the industry entirely after being furloughed during the height of the pandemic. Other challenges include diminishing wage growth, frustrated customers, and longer hours for remaining staff.
“Employers have to work harder and faster to solve workers’ issues, or lose customers and talent to competition that can,” Sun wrote. “Considering the numerous challenges HR is already handling, like the ongoing pandemic and worsening employee mental and physical health, many people leaders don’t have the time or resources to solve the staffing shortage problem,” he added.
While HR leaders continue to look for ways to automate manual processes, Paylocity also offers interactive, consumer-oriented experiences that help clients to achieve better results attracting and retaining talent and driving business success. Our expert shared five tips to help service businesses recruit and retain top talent:
Paylocity clients are putting these strategies to work for improved business impact. Upward Projects is a restaurant group serving an eclectic mix of casual dining favorites. Known best for its flagship restaurant, Postino, Upward Projects’ culture centers around its mission statement: ‘We make people feel good.’ With Paylocity, Upward found a scalable solution that streamlined and improved every stage of the employee journey. Automated recruiting and onboarding significantly speeds up talent acquisition to deliver 800+ new hires annually, which has contributed to the 30% year-over-year company growth rate. And streamlining other tasks like performance management and benefits leaves time for leadership to build a strong culture that makes employees feel good, too.