“Having a service team member who was familiar with our structure was critical,” says Accounting Manager Janet McGraw. “Just understanding how priests are set up - it's different than a regular employee - and to have knowledge of taxation is great [in terms of customer support]. It’s also helpful that they understand some of the terminology used within a diocese.”
Sense of community is woven in the very fabric of an Archdiocese whose mission is to support their local neighborhoods. Fostering a sense of collaboration and helping others prosper is near and dear, so it makes sense to have a partner who values the same. “Our account manager is fabulous at sharing ideas,” says Tara. “When we get stumped, nine times out of 10, somebody else has faced it. And maybe it's just a little bit different, but it gives us a starting point to rethink how to possibly fix the problem.” Janet agrees, “Paylocity knows how the system works, and they learned our business, and we just don't know what we don't know when it comes to system capabilities. They help us work through it, and there is always an opportunity or a solution. That’s really big for us.”
Collaboration within the Archdiocese is also made possible by Community, Paylocity's social collaboration and communications tool. Every entity is on Community and announcements can be sent out through the platform directly to employees’ mobile devices.
Employees from each entity are able to clock in and out from their mobile device, easing the burden of managing different time clock needs. The Archdiocese recently activated the Onboarding solution which allows information to flow directly from the Recruiting module into new hire paperwork and Payroll. “From our perspective, using Onboarding with Payroll has been so much better than the way we had to do things previously,” says Michelle. “So that's huge, especially in the summertime when we hire a hundred camp counselors at a time!”