Disconnected System Wasted Time and Risked Data Accuracy
With an unsupportive, unavailable provider and critical functionality stretched across multiple platforms, Listerhill's HR team couldn't be a resource for its employees.
When Mallory started at Listerhill, the company was using Paycor as its HR and payroll solution, and there were issues from day one. The HR team had to perform everyday tasks in separate systems, and there was no way to ensure everybody was on the same page. As Mallory explains, “Recruiting didn’t talk to payroll, which didn’t talk to timekeeping. You had to update in all three places.” The solution didn’t meet the needs of the company, especially when it came to data insights, automation, and above all, creating an accessible and straightforward experience for the people using it.
Inaccurate and Unreliable Reporting Proved Risky
Before Paylocity, reporting was inconsistent. Plus, Mallory and her team often had to manipulate the data after the fact to ensure accuracy. For 401(k) data, the process involved pulling the information, manipulating it, saving it, and then copying it to a separate spreadsheet. Mallory and her team knew they needed a system with robust reporting and data capabilities.
Manual Processes Blocked Progress
Many critical HR functions involved manual steps, including onboarding. As Listerhill operates on a weekly pay cycle, it’s imperative that new hires are in the system within four days after they start so they can receive their first paycheck on time. This was impossible with the previous solution, making a bad impression for new members of the team. Moreover, Mallory’s team had to enter employee information during each step—recruiting, onboarding, timekeeping, payroll— making HR functionality redundant and repetitive.
Poor User Experience Impacted HR and Employees
Listerhill’s previous HR and payroll solution came with a mobile app, yet there were multiple versions, some of which required an access code. In fact, the usability was so poor, Mallory would advise employees not to use it. Consequently, there was no centralized hub for employees to access timely information and no digital infrastructure to support a connected company culture.