Winback Specialist

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

As part of the Sales & Marketing team, you’ll help us solve challenges and succeed as you grow and understand the unique needs of our clients and tailor easy-to-use solutions to deliver the performance they need.

With a position in Sales & Marketing, you’ll strengthen our relationships with clients, anticipate their needs, and think outside the box to unlock new possibilities.

Position Overview
We are seeking a Winback Specialist to join our dynamic team.  As a Winback Specialist, you will play a pivotal role in re-engaging with former clients who have transitioned to a competitor's solution. Your primary objective will be to understand the reasons behind their departure, address their concerns, and strategically position our software to win them back. This role demands a combination of persuasive communication skills, relationship-building expertise, and a deep understanding of our software's value proposition.
 
Primary Responsibilities

• Understand client needs and business goals to provide tailored solutions and recommendations.
• Address objections and reservations raised by former clients with tact and diplomacy, providing compelling responses and solutions to overcome barriers to re-engagement.
• Meet assigned monthly sales, revenue, and activity goals.
• Initiate proactive outreach campaigns targeting former clients via email, phone calls, and personalized messages to understand their current needs and pain points.
• Collaborate with internal business units to identify and retain Paylocity clients through strategic partnerships.
• Establish and nurture strong relationships with former clients by demonstrating empathy, active listening, and a genuine interest in addressing their concerns.
• Serve as the main point of contact for client inquiries and concerns.
• Effectively communicate the unique value proposition of our software, highlighting its superior features, benefits, and competitive advantages tailored to the needs of each client.
• Collaborate with internal teams, including sales, service, and implementation, to tailor customized solutions and offers that align with the unique requirements of each former client.
• Execute end-to-end sales process to winback former clients to the Paylocity platform.
• Implement a systematic follow-up process to maintain ongoing communication with former clients, staying top-of-mind and demonstrating our commitment to their success.

 Education and Experience

• Self-driven, ambitious professional with the desire to consistently meet and exceed assigned quotas.
• 3+ years of sales experience with an emphasis on outbound calls and account management.
• Ability to persuade and negotiate.
• Strong active listening skills to be able to uncover client needs and objectives.
• Strong written and oral communications skills to effectively present Paylocity.
• Strong client service skills.
• Ability to establish priorities and work independently.
• Proficiency with the Internet and MS Office applications such as Word, Excel and PowerPoint. 
• Preferred experience with Salesforce

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.

This role can be performed from any office in the US. The pay range for this position is $33,280 - $66,248/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.