Workplace Empathy: A Business-Critical Skill with Jeremy York

September 15, 2022

Developing emotional intelligence and empathy builds trust with employees — learn how to grow this skill within your organization in this episode.
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In today's business world, there's one skill that's more important than ever: empathy. Empathy is the ability to understand and share the feelings of another person. It is a critical skill for businesses because it allows them to build strong relationships with their customers and employees. Listen in as Jeremy York and host Shari Simpson discuss why empathy is important in the workplace and the necessary steps to build this crucial skill.

Jeremy's expertise in defining and understanding the “big picture” enables him to translate business needs into tangible solutions. He has over 20 years of experience in human resource strategy and operations. Holding various HR leadership roles, he has worked with and advised all levels of management on critical business and people-related issues. These items include HR strategy, performance management, strategic planning, talent management and acquisition, leadership, and more. With his guidance, organizations have improved employee relations, increased performance, and developed cultures based on mutual trust and respect.

Jeremy earned a bachelor’s degree in Organizational Leadership and Supervision from Purdue University and a master’s in Management from Indiana Wesleyan University. He is a SHRM-Senior Certified Professional and a certified Senior Professional in Human Resources. Jeremy is also an adjunct faculty member for the Department of Organizational Leadership at Indiana University-Purdue University Indianapolis (IUPUI) and is involved in SHRM, HR Indiana SHRM, and IndySHRM.

Mentioned in the episode:



Shari Simpson

Senior Manager Thought Leadership

Jeremy York

Vice President of Talent Strategy and Success and co-author of The JoyPowered® Organization
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