Paylocity vs. UKG

What separates Paylocity from UKG? A unified system with a single, top-rated mobile app that connects your whole organization.

Three Reasons Clients Prefer Paylocity Over UKG:

Tools for the
Modern Workforce

Superior Support
and Service

Unified User
Experience

1. Tools for the Modern Workforce

Paylocity delivers experiences for the next generation of workers that UKG can’t match. Our best-in-class app empowers employees with flexibility and transparency, and ensures they feel heard and valued.

Tools for the Modern Workforce test
Features		UKG
Number of HCM mobile apps
	UKG
Number of HCM mobile apps	1	4
Native Rewards & Recognition to engage and retain top employees
	UKG
Native Rewards & Recognition to engage and retain top employees
Online social collaboration hub for cross-company communication
	UKG
Online social collaboration hub for cross-company communication
Built-in mobile tools for managers to simplify approvals and workflows
	UKG
Built-in mobile tools for managers to simplify approvals and workflows
Integrated spending accounts and benefits
	UKG
Integrated spending accounts and benefits

Learn More from Clients Who Switched from UKG

“I found UKG so cumbersome and hard to maneuver; it wasn't intuitive. I couldn't write a report to save my life.”

— Bobbi Imel, Director of HR

2. Superior Support and Service

We partner with our clients to understand their unique needs, continually investing in top-tier service.

Superior Support and Service test
Features		UKG
New customer implementation
	UKG
New customer implementation	Dedicated in-house teams	Often outsourced to 3rd parties
Average response time
	UKG
Average response time	< 1 min	Not disclosed
Customer support model
	UKG
Customer support model	Dedicated team that knows your business	Segmented by product
Quality of support customer rating
	UKG
Quality of support customer rating	8.6/10	7.8/10
First-contact resolution
	UKG
First-contact resolution	85%	Not disclosed
100% US-based implementation and service teams
	UKG
100% US-based implementation and service teams

“Paylocity was singled out in customer comments for its responsiveness and attention to detail when it comes to customer service.”

— Sapient Insights 2023-2024 Annual Survey Data, Sapient Insights Group

3. Unified User Experience

Paylocity delivers a cohesive, modern experience across its platform. UKG is stitched together from 20+ acquisitions, creating a disjointed experience. While Paylocity has also made acquisitions, we've only done so to expand features beyond core HCM.

Innovation Track Record test
Features		UKG
Surveys
	UKG
Surveys	Built in house	Acquired Kanjoya
Employee Voice
	UKG
Employee Voice	Built in house	Acquired Great Places to Work
Community for cross-company communication
	UKG
Community for cross-company communication	Built in house	Acquired Spot Cues
Learning Management System
	UKG
Learning Management System	Built in house	Partnership via Schoox
Recognition & Rewards
	UKG
Recognition & Rewards	Built in house	Partnerships via Marketplace
Expense Management
	UKG
Expense Management	Built in house	Partnerships via Marketplace
Compensation benchmarking
	UKG
Compensation benchmarking	Built in house	Partnerships via Marketplace

“It was everything we needed, all in one place. Paylocity’s solution helped modernize the entire employee experience.”

VP of HR, San Luis Valley Behavior Health Group

Want to Learn More?

See what makes Paylocity the most complete platform for the modern workforce.

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